Warranty policy

WARRANTY POLICY

All material and component parts used in the manufacture of MESTAR products are warrantied to be free from defects of material and/or workmanship for 3 to 5-years (base on each item) from date of sale.

Limitation of liability

Only products which are installed, used and maintained in accordance with applicable MESTAR instructions, specifications and acceptable trade practices, are covered by the MESTAR warranty policy. During the warranty period, with proof of purchase, MESTAR will repair or provide replacement with the same or similar product, at MESTAR’s discretion, without charge. The warranty shall be done at MSTAR’s premises. Labor costs and other related costs are the owner’s responsibility and are excluded from this warranty unless it is stipulated on the contract. This warranty is void if the product is modified, tampered with, misapplied, poorly installed, improperly maintained, or subjected to abnormal conditions. Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties. MESTAR shall not be liable to the purchaser for indirect or consequential damages.

MESTAR’s LED fixtures are warranted for 3 to 5-years (base on each item) against defects in material and workmanship. This warranty is limited to the furnishing of replacements found defective by MESTAR and does not extend to claims for any labor, consequential damages, downtime or any other loss, damage or expense of any kind arising out of the defect. MESTAR do not allow claims for unauthorized repairs, labor or material. Purchasers are expected to make their own judgment to determine the suitability of these products for their purposes. This warranty will only apply to half the cost of repair or replacement if the operating hours are more than 18-hours per day.

product-inspection

Warranty is voided with respect to damage if:

  1. The product is modified, repaired without written consent, improperly installed and/or lack of maintenance as required in MESTAR installation manual and specification.
  2. The product is installed in an inappropriate area and/or there is misuse of the products.
  3. There are external causes relating to force majeure; including fires, earthquakes, floods, thunderstorms, acts of government, vandalism, crime, unstable power supply, power surges or dips.
  4. The sticker warranty sticker is tampered with or removed.
  5. Defects are discovered after expiration of the warranty period.